u365 Privacy Policy — Your Data, Your Rights
u365 is committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
This Privacy Policy ("Policy") describes how u365 ("u365", "we", "us", "our") collects, processes, stores, and protects personal data provided by or collected about users ("you", "Player", "User") of the u365 online gaming platform available at u365.ws. This Policy forms part of our broader Terms and Conditions and should be read alongside them. By registering an account or using the u365 platform in any capacity, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein.
u365 takes data privacy seriously. We do not sell your personal data to third parties. We do not share your personal data with advertisers. We collect only the data that is necessary to provide our services, comply with legal obligations, and maintain a safe gaming environment for all users of the platform. Every player in Bangladesh can use u365 knowing that their personal information is handled with the same care and professionalism as their financial transactions.
We collect personal data when you register, deposit, play, or contact support. We use it to operate your account, process payments, prevent fraud, comply with our legal obligations, and improve our platform. We do not sell your data. You can request access to, correction of, or deletion of your data at any time by contacting us at the support email address in the footer of this page.
Data Protection at a Glance
The following cards summarise u365's core data protection commitments. Full details are set out in the policy sections below.
1. Personal Data We Collect
u365 collects personal data in four main categories, depending on how you interact with the platform. We collect only what is necessary for each stated purpose — we do not collect data speculatively or in excess of operational and legal requirements.
When you create a u365 account, we collect your full name, date of birth, registered mobile number, preferred language, and account credentials. Where age or identity verification is required, we may also collect a copy of a government-issued identity document such as a national identity card or passport. This data is collected to create and maintain your account, verify your eligibility to use the platform (including the 21+ age requirement), and comply with our Know Your Customer (KYC) obligations.
We collect records of all financial transactions conducted through your u365 account. This includes deposit amounts, withdrawal amounts, payment method identifiers (such as the bKash or Nagad mobile number used for transactions), transaction timestamps, and transaction status. We do not store full payment credentials such as card numbers or mobile banking PINs. This data is used to process your deposits and withdrawals, detect and prevent financial fraud, and comply with our anti-money laundering (AML) obligations.
We automatically collect data about how you use the u365 platform. This includes your device type and operating system, mobile network and approximate location (country/region level only), browser type and version, pages visited, games played, wager amounts and outcomes, session duration, login times, and in-game interactions. This data is used to operate the platform, personalise your experience, monitor for responsible gaming compliance, conduct fraud analysis, and improve platform performance for all Bangladesh players.
When you contact u365 support, we collect the content of your message, the channel through which it was sent, the date and time, and any attachments you include. We retain support communication records for quality assurance and dispute resolution purposes. If you consent to receive promotional communications from u365, we collect your communication preferences and keep a record of that consent, which you may withdraw at any time.
2. How We Use Your Personal Data
u365 uses the personal data it collects for the following specific purposes only. We do not use your personal data for any purpose beyond those listed below without your explicit consent or a lawful legal basis to do so.
- To create, verify, and maintain your u365 account, including verifying your age (21+), processing KYC documentation, and managing your account settings and preferences.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts, and to maintain accurate transaction records.
- To detect, investigate, and prevent fraud, collusion, money laundering, underage gambling, self-exclusion breaches, and any other prohibited conduct defined in our Terms and Conditions.
- To personalise your platform experience, including surfacing games and promotions that are relevant to your playing history and preferences, and to display content in your preferred language.
- To monitor responsible gaming compliance, including checking whether a player has activated deposit limits or a self-exclusion period, and sending responsible gaming reminders at defined session intervals.
- To respond to your support queries, resolve disputes, and maintain records of communications for quality assurance and audit purposes.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If a u365 automated system flags your account for any reason, a member of our team will review the flag before any significant action is taken against your account.
3. Legal Basis for Processing
u365 processes personal data only where it has a valid legal basis for doing so. The primary legal bases on which u365 relies to process player personal data are as follows:
- Contractual necessity — processing is necessary to perform the contract between you and u365, including operating your account, processing payments, and providing access to games and services.
- Legal obligation — processing is necessary to comply with applicable law, including AML regulations, KYC requirements, age verification obligations, and any lawful requests from competent authorities.
- Legitimate interests — processing is necessary to pursue u365's legitimate interests in operating a secure, fraud-free gaming platform, including fraud detection, platform security, responsible gaming monitoring, and platform improvement analytics.
- Consent — where u365 relies on your consent to process data (for example, to send you promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
4. Sharing Your Personal Data
u365 does not sell your personal data. We share personal data with third parties only in the following specific circumstances, and only to the minimum extent necessary for each purpose.
We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and any other payment provider you use, solely to process your deposit and withdrawal transactions. Data shared with payment providers is limited to what is strictly necessary to complete the transaction and is governed by the payment provider's own privacy policy.
We use trusted third-party service providers to operate parts of the u365 platform, including game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), cloud hosting infrastructure providers, fraud detection and AML screening services, and customer support software providers. These partners process personal data only on our instructions, for the purposes set out in this Policy, and under binding data processing agreements that prohibit them from using your data for their own purposes.
We may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other competent bodies where we are required to do so by applicable law or where disclosure is necessary to protect the legal rights, safety, or property of u365, its players, or third parties. In all such cases, we will disclose only the minimum data required and will document the disclosure in our internal records.
u365 does not share personal data with advertising networks, social media platforms, or data analytics companies for marketing profiling purposes. If this Policy is ever revised to permit such sharing, we will notify all active players and obtain fresh consent before any such sharing begins.
5. Cookies and Tracking Technologies
u365 uses cookies and similar lightweight tracking technologies on the u365.ws website to ensure the platform functions correctly, to maintain your session when you are logged in, and to collect anonymised aggregate analytics about how the platform is used. We do not use third-party advertising cookies or cross-site tracking technologies. The types of cookies u365 uses are as follows:
- Essential cookies — strictly necessary for the platform to function. These include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language preference. These cookies cannot be disabled without breaking the platform's core functionality.
- Analytics cookies — used to collect anonymised, aggregated data about how players navigate the platform (pages visited, time on page, device type, approximate region). This data is used only to improve the platform. No individual player is identified in analytics data.
- Preference cookies — used to remember your platform settings between sessions, such as your preferred language, display preferences, and notification settings. These improve your experience but are not essential to platform function.
- Security cookies — used by our fraud detection systems to identify unusual access patterns, detect suspicious device fingerprints, and protect your account from unauthorised access attempts. These cookies are essential to maintaining platform security.
You can manage cookie preferences through your mobile browser settings. Disabling essential and security cookies may prevent you from logging in or using the platform correctly. Disabling analytics and preference cookies will not affect your ability to play. u365 does not use cookies to track your activity across other websites or apps.
6. Data Retention
u365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account and identity data is retained for the duration of your account and for a minimum of 5 years following account closure, to comply with AML and KYC record-keeping obligations; transaction data is retained for a minimum of 5 years from the date of each transaction; gaming and session data is retained for up to 2 years from the date of each session; support communications are retained for up to 3 years from the date of the last interaction.
When the applicable retention period expires, u365 will securely delete or anonymise your personal data so that it can no longer be linked to you. Where data is anonymised rather than deleted, it may be retained indefinitely as part of aggregate platform analytics. If you request deletion of your account before the end of an applicable retention period, u365 will suppress active use of your data immediately but will retain the minimum data required by law for the remainder of the mandatory retention period.
7. Your Data Rights
As a user of the u365 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us using the support email address in the footer of this page. u365 will acknowledge your request within 5 business days and will fulfil it within 30 days of receipt.
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Right of AccessYou have the right to request a copy of all personal data that u365 holds about you. We will provide this in a structured, commonly used, machine-readable format.
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Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data that u365 holds about you. Some corrections can be made directly from your account settings.
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Right to ErasureYou have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to our mandatory legal retention obligations.
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Right to Restrict ProcessingYou have the right to request that u365 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
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Right to Data PortabilityYou have the right to receive the personal data you provided to u365 in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
u365 will not charge a fee for handling reasonable data rights requests. u365 may request proof of identity before fulfilling any data rights request to ensure that personal data is not disclosed to an unauthorised person. If u365 is unable to fulfil your request — for example because a legal obligation requires us to retain the data — we will explain the reason in writing within the 30-day response window.
8. Security Measures
u365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data fields at rest in our database; strict access controls limiting which team members can access which categories of personal data; regular security audits and penetration testing of our platform infrastructure; and a dedicated incident response procedure for data breach events.
No security system is entirely impenetrable, and u365 cannot guarantee that your data will never be compromised. However, in the event of a data breach that is likely to result in a risk to your rights or freedoms, u365 will notify affected players without undue delay using the contact details registered to their account. u365 encourages all players to use a strong, unique password for their u365 account and to contact us immediately if they suspect unauthorised access.
9. Children and Minors
u365 is strictly an adult platform. We do not knowingly collect or process personal data from any person under the age of 21. The 21+ age requirement is enforced at registration through our date-of-birth verification process, and may be further verified through KYC documentation at any point during a player's lifetime on the platform. If u365 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will delete that data immediately, close the associated account, and void any transactions conducted through it.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on u365, please contact us immediately using the support email address in the footer of this page. We will investigate and act promptly. Protecting young people from the harms of gambling is one of u365's highest priorities.
10. Policy Updates and How to Contact Us
u365 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data practices, technology, legal requirements, or the services we offer. When we make a material change to this Policy, we will post the updated version on this page with a revised "Last Updated" date and will notify active players through their registered contact details. Your continued use of the u365 platform following the posting of any update constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about the way u365 has handled your personal data, please contact our data support team using the email address displayed in the footer of this page. All data-related queries receive priority handling. We aim to acknowledge all privacy-related communications within 2 business days and to resolve them fully within 30 days of receipt.
For all privacy and data protection enquiries — including access requests, correction requests, deletion requests, and complaints — please use the support email address shown in the footer of every page on u365.ws. Do not send sensitive personal documents (such as ID copies) unless specifically requested by our team as part of a verified KYC or data rights process.
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